SingPass Face Verification For DBS Bank Account in Singapore
Singapore bank DBS has partnered with the Government Technology Agency of Singapore (GovTech) to pilot the use of the SingPass face verification technology with the hope of speeding up the digital banking registration process.
With Covid-19 accelerating take-up of digital banking, DBS is piloting the use of SingPass face verification technology as a way to simplify the online signup process. The bank estimates that there are more than one million DBS customers who are SingPass holders and do not use digital banking services, of which over 60% are seniors aged 62 and above.
Rather than using their cards and PINs for verification, DBS customers can register with a selfie which is matched against photo records from the government’s biometric database. Once verified, users receive an SMS and can set up their digital banking credentials.
Who eligible to use face verification?
- All Singapore citizens and Singapore Permanent Residents with a SingPass account
- Any DBS/POSB customers who wish to sign up for digibank
- Any existing digibank customer who wants to retrieve or change their existing User ID
How DBS face verification work via SingPass?
SingPass, Singapore’s national digital identity, has rolled out its latest face verification feature which offers a trusted and convenient mode of identity verification. Businesses match the user’s presented facial image against the Government’s biometric database, and do not collect nor retain any data submitted. This helps ensure the user’s data privacy and security.
DBS/POSB customers who are keen to sign up for DBS/POSB digibank via the SingPass Face Verification may download the digibank mobile app via Apple App Store, Google Play or Huawei App Gallery.
To begin the registration process, customers need to select the identity type and enter the corresponding information. They should then select the “SingPass Face Verification” option and follow the instructions to take the selfie. The tool will scan the user’s face, which will be matched against their latest NRIC/Passport photo records from the Government’s biometric database instantly.
Upon successful matching, DBS will send an SMS-OTP to the user’s registered mobile number for verification, after which the user may create his/her preferred digibank credentials. Users should not disclose their personal details to others, including digibank credentials.
Step 1: Enter your personal details
Step 2: Take a selfie and it will match against your NRIC/Passport photo from the Government’s biometric database as the digibank mobile app is integrated with GovTech’s latest software
Step 3: Enter the SMS-OTP sent to your DBS-registered mobile number
Step 4: Enter your desired digibank credentials and done!
